1. Information We Collect

We collect information you provide directly to us, including:

Account information (name, email, phone number)
Business information (company name, industry)
Lead and customer data you enter into the system
Payment information (processed securely through Stripe)
Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send technical notices and support messages
Respond to your comments and questions
Monitor and analyze trends and usage
Detect and prevent fraud and abuse

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only with:

Service Providers: Third-party vendors who perform services on our behalf (e.g., Stripe for payments, Clerk for authentication, Twilio for SMS)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

Your information will never be used for marketing purposes by us or third parties without your explicit consent.

4. SMS Communications

When you use our SMS campaign features, we collect and use phone numbers to send text messages on your behalf. We use Twilio as our SMS service provider. By using SMS features:

You consent to receive SMS messages related to the Service
Message and data rates may apply
We will not share phone numbers with third parties for marketing
Recipients can opt-out at any time by replying STOP
SMS data is stored securely and used only for Service functionality

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure data storage with Supabase

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us. We will delete your data within 30 days of your request, except where we are required to retain it by law.

6. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Export your data
Opt-out of marketing communications
Object to processing of your data

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage information and improve the Service. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

8. Third-Party Services

Our Service integrates with third-party services:

Clerk: Authentication and user management
Stripe: Payment processing
Supabase: Database and storage
Calendar Integrations: Google Calendar, etc.

These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@milo.app
Phone: 813-647-5833